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American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise. Coast Guard for incidents that arise at any time during the voyage.
Cruises
So you would think that any company who values its customers would understand the situation and refund the money. Not to mention compensate me for the inconvenience. I tried to book my complimentary speciality dining for an upcoming cruise, and was told I would not be charged over the phone. I was passed from pillar to post until somebody informed me I would get a refund within 15 days. I’ll just have to get the refund onboard but if the dining is part of the premier package, it should be bookable without having to go through this.
What you need to know about Princess Cruise Lines
So far 13 Cruises, 162 days and very good customer service. The first two shore excursion people told me that it was already fullly booked, the third said it was not being offered. The helpful Customer service rep told me they were all wrong and it was available and booked me on the Tundra tour even though it is not listed on the website. Denali Park is still offering it and I also have it booked with them directly. Once the lodge opens, I will contact them and the park to find out how to handle the situation.
Wishing on a star
To provide greater peace of mind while you're away from home, give friends and relatives the following information on how to telephone you. Contact your phone company directly for rates, your phone company will charge you directly for calls made to the ship. When calling, please include guest name and stateroom number to ensure quick delivery. Your wireless provider must have a roaming agreement with Wireless Maritime Services (WMS) in order for you to use your mobile phone with this service. Your mobile device must be able to roam internationally, and international roaming must be enabled on your device.
Onboard Activities
These Cruise Lines Have The Best Customer Service In 2024 - Forbes
These Cruise Lines Have The Best Customer Service In 2024.
Posted: Sat, 24 Feb 2024 08:00:00 GMT [source]
What does that say about how they value their customers. FYI - if you try to get into sales they answer within 1 minute but are rude and will hang up on your if its any other issue. We are Elite with an Alaskan cruise booked for August.
Star Princess is being built at the Fincantieri shipyard in Monfalcone, Italy, which has a long history of building cruise ships for Princess, Cunard, MSC Cruises and several other brands. Additionally, the Sphere Class ships have been designed with an innovative new type of "cabana cabin" along their extra-wide 10th deck that comes with access to a private deck area. Plus, the top decks of the ships have some unusual-for-Princess sizzle with the addition of a glass-dome-topped pool area that transforms into a nightspot after the sun goes down. Princess made the announcement Friday in tandem with its shipbuilder, Fincantieri, citing construction delays.
Princess Cruises – Contact a Ship
Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for same day service, which carries a charge. Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service. The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Not to belabor the point - but we did try the passport renewal route first and we are in Los Angeles. The Passport office told us the closest appointments available for my brother was Arkansas and Puerto Rico. Marking booking “Do not upgrade”, has been ignored in my case for last 2 years. If you book with Princess on line, I have seen the "Upgrade" box there to mark but never anything that refers to a meta upgrade.
Only some ships have diapers/wipes on board for purchase. Jarred baby food, Stages 1 & 2, can be requested in advance through your Cruise Personalizer. Fresh pureed fruits and vegetables can also be requested in the main dining rooms. Let us know about your special occasions in your Cruise Personalizer, and we’ll prepare a festive welcome aboard note. You can also order celebration packages there, everything from fun gifts to unique experiences on board, even themed stateroom decorations.
The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires. You can advise us of your special occasion directly through the MedallionClass® app.
I am going to book the second night onboard but I presume there will be little choice if any still left. The person I talked to was definitely not in the states and claimed to have no knowledge that suite guests get a comp speciality dining credit on the first night. I asked to speak to a supervisor and the the supervisor told me that the department I need to talk to was closed and that I needed to call back. All this happened on Friday and by Monday my credit card was credited the money, but my reservation was also canceled. If I am understanding the OP's issue, I also had an issue about a month or so ago regarding being charged for speciality dining.
Starting on April 15, 2024, the new approach will launch on Princess voyages departing September 14, 2024 and beyond. To support these changes and the transition to the new system, main dining reservations that already have been made for voyages sailing September 14 and beyond for any ship except Sun Princess will be cancelled. Main dining reservations for guests sailing through September 13 will not be affected. Princess on Friday said passengers booked on the canceled Star Princess sailings can switch to any other Princess sailing. If they do, they'll get a future cruise credit and onboard credit in an amount that varies depending on the sailing they choose.
Or opt for an exciting array of stage shows, most of which are written, costumed and choreographed exclusively by Princess. Curtain times vary; Just check JourneyView® activities timeline in the MedallionClass® app for show times. Experience a variety of dining options and nightlife on board a Princess cruise. Call PRINCESS to reserve ahead of time, or request one from your cabin steward once on board.
Princess encourages all guests to learn as much as you can about the local laws and customs of the places you will visit. Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit. In addition, keep track of what is being reported in the media about recent developments in those countries. Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below.
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